Claims

Dear Customer

If you have suffered a loss or damage to your goods, Greencarrier Freight Services are sorry and truly regret your loss.

 

In order to get fastest possible settlement we advise you to immediately report the claim to your cargo underwriter, the insurer that covers the consignment under separate cargo insurance. If such insurance do not exist we ask you to inform us.

However, our liability is limited we will be handling your claim in accordance with the Freight Forwarding General Conditions such as NSAB 2015, NSAB 2000, BIFA, resp. the laws and conventions that may be applicable on the actual mode of transport.

 

Please see our Claims Checklist for easy reference. 

In order to further investigate we need you to provide us with the following:

  1. Specified claim, please use our claims form if you prefer.
  2. Invoice showing terms of delivery (according to Incoterms 2010) and price for claimed units
  3. Waybill with claim notification /remark. Signed by driver
  4. Any other documentation showing the nature and magnitude of the claim and that it is transport related. Photographs and any other documentation, preferably a signed statement from an independent surveyor.

 

Electronic correspondence can be sent to your Greencarrier contact, please note to provide Greencarrier Ref no in Subject line.

Downloads

Greencarrier claim form (PDF)

Claim Check goods – Skadekontroll gods (PDF)

Want to know more about our solution for Claims?

Freight Forwarding Knowledge Center

Welcome to our Freight Forwarding Knowledge Center! Whether you are our customer or just interested in container shipping, this is your place. Consider it a forum for exchanging knowledge and experiences – a chance for you to learn new things, join the conversations and share what is on your mind. This is a way to keep you updated on what is happening with Liner Agency and the freight forwarding industry in general. But first and foremost, it is a forum for sharing knowledge.