If you have suffered a loss or damage to your goods, Greencarrier Freight Services are sorry and truly regret your loss.
In order to get fastest possible settlement we advise you to immediately report the claim to your cargo underwriter, the insurer that covers the consignment under separate cargo insurance. If such insurance do not exist we ask you to inform us.
However, our liability is limited we will be handling your claim in accordance with the Freight Forwarding General Conditions such as NSAB 2015, NSAB 2000, BIFA, resp. the laws and conventions that may be applicable on the actual mode of transport.
Please see our Claims Checklist for easy reference.
In order to further investigate we need you to provide us with the following:
Electronic correspondence can be sent to your Greencarrier contact, please note to provide Greencarrier Ref no in Subject line.